MAPLE RIDGE

What type of residents do you serve?

We support people with multiple levels of care needs. At River Haven, we care for residents at Levels 2, 3G, and 4, which typically means needing more help with daily living and health monitoring. 

At Pleasant Grove, we specialize in memory care—supporting residents with Alzheimer’s or other forms of dementia.  

At Maple Ridge, we deliver 24-hour nursing care categorized as Level 3A by the Province.

Will I have a private room or share with someone else?

Most rooms are shared (double occupancy). If a private room is important to you, let us know—we’ll do our best to meet your preference. (In River Haven they are added to a single room list and it goes by admission date)

Most rooms are private here in Pleasant Grove. We have 18 Private rooms and 4 shared  rooms and 1 Adult Protection.

We provide the essentials in each room: a bed with mattress, storage for clothing, a night table, and a chair. All linens and towels are provided.  

We encourage you to bring items that make you feel more at home—your favorite bedspread, photos, or décor.

What are the meals like?

We follow a four-week rotating menu, which changes for summer and winter. There are three main meals each day (breakfast, lunch, dinner), plus an afternoon snack and a light late snack.

We adjust for dietary needs—diabetic, gluten-free, or other special requirements—and always take residents’ food preferences into account.  

Are there additional fees besides the monthly rate? 

Yes, there are some optional or extra services that carry separate fees. For example: 

• Cable TV (basic included; HD or extra channels cost extra)  
• Telephone in the room — any charges are handled by the resident or power of attorney, coordinated through the telephone company. 
• Hairdressing and other personal services (when available) are at additional cost.  

Is internet provided? 

Yes — we offer internet access free of charge. 

Is there a doctor on site? 

No. While we do not have a full-time doctor in the home, each resident keeps or may keep their own family physician. Our care team is made up of Licensed Practical Nurses (LPNs) and Personal Support Workers (PSWs).  

How are medications handled? 

Licensed Practical Nurses and trained personal support staff administer medications. Prescriptions must come from a physician, and medications are supplied through a pharmacy contracted with the home.  

If there’s a medical emergency, what happens? 

Should an emergency occur, we call an ambulance and transfer the resident to the nearest hospital: Dr. Everett Chalmers Hospital in Fredericton or Oromocto Public Hospital. We also contact family as soon as possible. 

Can I leave for appointments or visits?

Yes. Residents are free to leave for medical appointments, family visits, or errands as long as they are physically and mentally able to do so safely.

How about laundry?

In River Haven, laundry is done off-site (sent out three times per week to Bellboy).  

In Pleasant Grove, laundry is handled on-site by our support staff. Family members just need to label clothing clearly.

What are the visiting hours?

We welcome family and friends of all ages at any time. There are no set visiting hours—our goal is to be as flexible as possible.

Visits may be temporarily restricted only in special circumstances (for example, during a viral outbreak).

What items will I need to bring?

You’ll need to bring items like clothing, footwear, glasses, dentures, hearing aids, etc. These are personal items that help with mobility and daily living. 

What equipment should I provide?

If needed, you’ll be responsible for items like wheelchairs, walkers, raised toilet seats, commodes, canes, and other aids for safety.