whisperwood

How do I know what level of care is needed?

In PEI, care needs are determined through a government Seniors Assessment Screening Tool (SAST). This assessment is usually arranged through Home Care. It helps determine whether someone requires Community Care (support with daily living, meals, and supervision) or Nursing Care (24-hour nursing and medical support).

What is the difference between Community Care and Nursing Care?

Community Care: For people who are mostly independent but need help with daily routines (personal care, meals, supervision). 

Nursing Care: Includes all of the above plus 24/7 Registered Nurse and Licensed Practical Nurse care. 

If someone’s health changes, they can be reassessed and moved from Community Care to Nursing Care when space allows. 

For inquiries about admissions, transfers, please contact our home care office directly.

Will I have my own room?

Some rooms are private, and some are shared. If you prefer a private room, please let us know — we’ll do our best to accommodate. 

What is provided, and what should I bring?

We provide a furnished room (bed, dresser, linens, towels, and toiletries). You’re welcome to bring personal touches — décor, family photos, your favourite quilt — to make it feel like home.

Is there medical support on site?

We are supported by dedicated physicians who generally conduct weekly rounds to assess residents in need and provide ongoing follow-up care. Our physicians are also available on-call 24/7 to address any medical needs and ensure timely support. For this reason, we strongly suggest opting services from house doctors.

Our care team includes Licensed Practical Nurses and Resident Care Workers. Residents are encouraged to not keep their own family doctor, and to transfer to our house physicians as contacting personal family doctors often poses a challenge in contacting them outside of set office hours. 

How are medications handled?

Our staff order, store, and administer medications safely. If you qualify, PEI’s provincial drug programs may help cover some prescription costs. Keep in mind that all resident medications are ordered and managed by our staff through our partnered pharmacy. In nursing, families are not recommended to purchase medications separately, ensuring a seamless and coordinated approach to each resident's care.

What about food?

Residents enjoy three meals a day plus snacks. Our menus rotate seasonally, and special diets (such as diabetic or gluten-free) are always accommodated. 

Are there visiting hours?

Family and friends are welcome at most times. Occasionally, restrictions may apply (for example, during flu outbreaks). 

Can residents leave for appointments or family visits?

Yes. Residents may go to appointments, outings, or overnight visits if their health allows. We highly recommend that the family make every effort to escort the resident. If family is unable to make the appointment, we require a minimum of 48 hours notice in order to coordinate an alternate. 

Are there extra fees?

Some optional services may have additional costs (cable TV, personal phone lines, hairdressing, etc.). These are always explained in advance. 

Are fees tax-deductible?

If your doctor certifies that you require Community Care, some costs may be considered a medical expense under the Income Tax Act. Ask your accountant for details.

Can I bring personal furniture?

Please contact our home office directly, as we deal with personal furniture & items on a case to case basis.